Please review these policies carefully as they are the terms of sale that govern your purchases at firstpowerr.com (hereinafter known as firstpower). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at EBLMALL constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Return DOA (Dead on Arrival) Item
Any products , dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email)
In this case, please kindly provide us with proof as below:
The photos of original firstpower package with front and back sides.
The photos or video of the defective item(s).
The photos, video or screenshot showing the malfunction of the defective item(s).
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking. Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 60% of the defective item(s) value, and also less than $30 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.
Return Defective Item , We will try our best to make sure the products shipped to our customers are in the best condition.
If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
Upon being returned, the defective item will be refunded or replaced for free. The products get damaged (physical damages and damages caused by incorrect usage excluded) within 30 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).
After returning the defective product, please kindly provide us with proof as below:
— Photos of the front and back of the packaging envelope or box;
— Photo, video, screenshot, or description of the defective item;
— Photo, video, screenshot, or description of the defect or defective area.
If customers return a certain item 30 days after receiving the item, customers have to cover the shipping fee for returning it. So firstpower suggests that customers shall return items within 30 days.
firstpower reserves the right to make changes and/or improvements to the return policy. Any changes will be updated on theFace book section to keep the customers informed.